Useful links

• Report and view local road issues (like carriageway issues, fallen tree, potholes, broken paving slabs, or street lighting) - Gloucestershire County Council - Fix My Street - click HERE
• Report an issue with public rights of way (footpaths) in Charlton Kings - Charlton Kings Parish Council - click HERE
• Report dog fouling or other dog behaviours: Cheltenham Borough Council - click HERE
• Report fly tipping: Cheltenham Borough Council - click HERE
• Report speeding/traffic offences: Gloucestershire Constabulary - click HERE
• Report graffiti: Cheltenham Borough Council - click HERE
• Report anti-social behaviour: Gloucestershire Constabulary - click HERE

• Police - Details of how to report antisocial behaviour can be found here
• Fire & Rescue
• Gas Emergency
• Severn Trent Water
• Post Offices Branch Finder
• Registrar

• Local GP Surgery
• NHS 111 Service
• Rehab 4 Addiction

• Gloucestershire Hospitals

• Charlton Kings Infant School
• Charlton Kings Junior School
• Glenfall Community Primary School
• Balcarras School
• St Edward's School

• Bus Timetables
• National Express coaches
• National Rail

• Cheltenham Recycling

Gloucestershire Highways has produced a snow clearing guide full of useful information:

Snow clearing guide 2022-23 - Highways (gloucestershire.gov.uk)

Don't be afraid to clear paths in fear someone will get injured. People walking on snow and ice have the responsibility to be careful. When snow is cleared and the ground is salted properly, it's less likely refreeze and become more dangerous. (Snow clearing guide 2022-23 - Highways)

FAQ: My road has steep gradients and no grit bins nearby, what should I do?

Gloucestershire Highways is responsible for maintaining the roads across the county and this includes keeping grit bins full so that they are ready to grit the public highway (not private driveways).

To request a grit bin in a new location in Charlton Kings you can either contact Gloucestershire Highways or you can contact Charlton Kings Parish Council on clerk@charltonkingsparishcouncil.gov.uk

This is because it is a two stage process and both Gloucestershire Highways and Charlton Kings Parish Council need to agree to the placement of a new grit bin.

1. Gloucestershire Highways needs to agree that the new location has merit and that they will undertake to fill the grit bin in the future.

2. Charlton Kings Parish Council needs to agree to meet the cost of purchasing the new bin.

Whichever organisation you contact in the first instance will then liaise with the other.

We do appreciate it if you contact the Parish Council first because we like to keep track of how many new bins have been requested.

For more information, please look at the Gloucestershire Highways webpage:

We have been advised by Gloucestershire Highways that using the online reporting system is far more efficient than emailing them.

Gritting - Highways (gloucestershire.gov.uk)

FAQ: There's a problem with a local road, what should I do?

Gloucestershire Highways is responsible for maintaining the roads across the county and therefore we have the same options for reporting issues as members of the public.

We have been advised by Gloucestershire Highways that using the online reporting system is far more efficient than emailing them.

If you can report it yourself please do – it will enable you to check whether someone else has already reported the issue and if not, it will ensure that the location of the issue is marked on the map precisely.

If you don't have access to a computer, of course you can ask the Parish Council for help in reporting it but it won't get a faster resolution than you reporting it independently.

https://www.gloucestershire.gov.uk/.../your-highways.../On the "Your Highways – Report it" page there is a drop-down menu immediately above the map. The drop-down menu is labelled "How to report an issue – click to expand."

You can search for the road where there is an issue and see whether it's already been reported. You can also see whether a job is open or closed.You can then report the issue if you need to.

If you spot a highways issue which is not an emergency, this is the best way to report it. However, if there is an emergency which poses an immediate danger to public safety, you should still use the emergency number: 08000 514 514

Examples of immediate dangers would be:

• Objects on the highway network i.e. a fallen tree
• Faulty traffic lights
• Exposed cables
• Multiple street lighting faults
• Flooded roads
• Potholes over 75mm deep
• Manhole or metal cover i.e. missing or dangerous